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Ordering Procedure

How to shop in CIMEI

1.    Select Items & add them into your shopping cart
2.    After products have been selected, click on the Cart to checkout
3.    Fill in your Details / Delivery Address
4.    Select your desire Shipping address
5.    Select your desire Payment Method
6.    Click on confirm the order

Ordering, Delivery and Returns


Where can I buy your products?

1. You can order our products at www.cimei.com.my by shopping online.

2. You may also contact our local store at below address:

Cimei Food Ingredients Sdn Bhd
No 14, Jalan Istimewa 1, Taman Perindustrian Cemerlang,
81800 Ulu Tiram, Johor Malaysia.
Tel: +607-8630 888
Email: inquiry@cimei.com.my
Or
Cimei Food Ingredients Sdn Bhd (KL)
No. 14, Jalan P4/8A, Crest Hill Industrial Park Bandar Teknologi Kajang,
43500 Semenyih, Kuala Lumpur, Malaysia.
Tel: +603-8724 6666
Email: inquiry@cimei.com.my

What is your return policy?


We take great care in preparing CIMEI products and want to make sure you receive products in good condition. If the product you received is defective or if you have any concerns with your order, please email us at inquiry@cimei.com.my within 7 days of receipt for either a product exchange or full refund. If a refund is requested, a credit will be applied to your bank account within 20 days of receipt (shipping and handling not included).

How can I change or cancel my order placed on the CIMEI website?


Please contact CIMEI Customer Care at inquiry@cimei.com.my immediately if you need to change or cancel an order. Please note that orders are shipped quickly after they are received so it may not always be possible to cancel.

How can I track my order?


A tracking number and tracking link will be emailed to you after your order is shipped. Simply click on the link and it will take you to logistic website for tracking information.

How can I offer CIMEI Products in my store?


Please contact inquiry@cimei.com.my
Or
Click here to fill up a simple form.

Terms & Conditions
  • Goods sold are not refundable include promotion item. Unless for wrong or defect item sent.
  • Please note that there may be a variance in the colour of the item due to computer screen settings and studio lighting. CIMEI portrays all items as accurately as possible. Returns due to colour variances are not be accepted.
  • All item no warranty applicable.


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